PingOne Advanced Identity Cloud

Outbound static IP addresses

Ping Identity allocates outbound static IP addresses to each of your development, staging, and production tenant environments (and to any sandbox[1] and UAT[2] tenant environments). This lets you identify network traffic originating from PingOne Advanced Identity Cloud and from individual environments within Advanced Identity Cloud.

Having static IP addresses for outbound requests lets you implement IP allowlisting in your enterprise network. Some examples of IP allowlisting are:

  • Adding IP addresses to your firewall settings to restrict access to your internal APIs

  • Adding IP addresses to your email server settings so emails sent from Advanced Identity Cloud are not marked as spam

environments ip addresses

FAQ

Why would I need to know my outbound static IP addresses?

You can add them to an allowlist that restricts access to your network infrastructure, adding an extra layer of access security. For example, you may want to allow only Advanced Identity Cloud to make API calls to an SMTP server inside your network.

How are outbound static IP addresses being introduced?

  • Outbound static IP address functionality is available and enabled by default if your tenant environments were created on or after the following dates:

    • March 30, 2023 (sandbox[1] environments)

    • April 18, 2023 (development, UAT[2], staging, and production environments)

    For these tenant environments, learn more in How can I find out what my outbound static IP addresses are?

  • Outbound static IP address functionality is available but not enabled if your tenant environments were created between the following dates:

    • May 10, 2022 and March 30, 2023 (sandbox[1] environments)

    • May 10, 2022 and April 18, 2023 (development, UAT[2], staging, and production environments)

    For these tenant environments, learn more in How do I enable outbound static IP addresses for my tenants?.

  • Outbound static IP address functionality is not available if your tenant environments were created before May 10, 2022.

    For these tenant environments, the functionality will become available in 2024. For more information, please contact your Ping Identity representative.

How can I find out what my outbound static IP addresses are?

Outbound static IP address functionality is available and enabled by default if your tenant environments were created on or after the following dates:

  • March 30, 2023 (sandbox[1] environments)

  • April 18, 2023 (development, UAT[2], staging, and production environments)

You can view your outbound static IP addresses in your tenant global settings.

How do I enable outbound static IP addresses for my tenants?

Outbound static IP address functionality is available but not enabled if your tenant environments were created between the following dates:

  • May 10, 2022 and March 30, 2023 (sandbox[1] environments)

  • May 10, 2022 and April 18, 2023 (development, UAT[2], staging, and production environments)

To enable outbound static IP addresses and get your IP addresses:

  1. Go to https://support.pingidentity.com.

  2. Click Create a case.

  3. Follow the steps in the case submission wizard by selecting your account and contract and answering questions about your tenant environments.

  4. On the Please answer the following questions to help us understand the issue you’re facing page, enter the following details, and then click Next:

    Field Value

    What product family is experiencing the issue?

    Select PingOne Advanced Identity Cloud

    What specific product is experiencing the issue?

    Select Configuration

    What version of the product are you using?

    Select NA

  5. On the Tell us about the issue page, enter the following details, and then click Next:

    Field Value

    Provide a descriptive title for your issue

    Enter Enable outbound static IP addresses

    Describe the issue below

    Enter a comma-separated list of FQDNs for your sandbox[1], development, UAT[2], staging, and production tenant environments.

  6. Click Submit.

  7. Ping Identity support enables outbound static IP addresses and provides you with the IP addresses.